Privacy policy

Last updated: March 31, 2026

Statement of Policy

ARC5 (“ARC5,” “we,” “our,” or “us”) values your privacy and recognizes the importance of protecting your personal information. We are committed to handling your data responsibly and safeguarding it using appropriate administrative, technical, and physical security measures.

This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you interact with our website, products, and services (collectively, the “Services”). It also outlines your rights and choices regarding your personal data.

Personal Information We Collect

Providing personal information is voluntary. However, if you choose not to provide certain information, we may be unable to offer some of our Services.

Information You Provide to Us

  • Account Information:
    When you create an account, you may provide your name, email address, and login credentials.

  • Payment Information:
    Payment details are collected during checkout to process transactions. Payment information is handled securely by third-party payment processors. We do not store full payment card details.

  • Contact Information:
    Your name, email address, phone number, and shipping/billing address.

  • Order Information:
    Details of purchases, transactions, and order history.

  • Communications:
    Information you provide when contacting customer support or communicating with us.

  • User-Submitted Data:
    Any information you voluntarily submit through forms, surveys, or other features on our Website.

  • Marketing Preferences:
    Your preferences regarding receiving promotional communications and your interactions with our marketing messages.

Information Collected Automatically

  • Device Information:
    Includes browser type, device type, operating system, IP address, language settings, and general geographic location (such as city or region).

  • Usage Data:
    Information about how you interact with our Website, including pages visited, time spent, clicks, and browsing behavior.

  • Cookies and Tracking Technologies:
    We use cookies and similar technologies to enhance your experience, analyze traffic, and support marketing efforts.

How We Use Your Information

We use your personal information for the following purposes:

To Provide Our Services

  • Process transactions and fulfill orders

  • Deliver products and services

  • Provide customer support

  • Send service-related communications (e.g., order confirmations, updates)

For Business Operations and Improvement

  • Improve and optimize our Website and Services

  • Analyze usage trends and customer behavior

  • Conduct research, surveys, and feedback collection

  • Maintain system security and prevent fraud

For Marketing and Advertising

  • Send promotional emails and offers (where permitted by law)

  • Personalize marketing content and advertisements

  • Measure the effectiveness of marketing campaigns

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us.

Legal and Compliance Uses

We may process your information to:

  • Comply with applicable laws and regulations

  • Respond to legal requests or government authorities

  • Enforce our Terms of Service and other agreements

  • Protect our rights, property, and safety, as well as those of our users

Sharing of Personal Information

We do not sell your personal information.

We may share your data in the following situations:

With Service Providers

We work with trusted third parties that assist with:

  • Payment processing

  • Order fulfillment and shipping

  • Customer support

  • Data storage and hosting

  • Marketing and analytics

These providers are contractually required to protect your information and use it only for specified purposes.

For Legal Reasons

We may disclose information if necessary to:

  • Comply with legal obligations

  • Respond to lawful requests

  • Protect against fraud or illegal activity

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data

  • Correction: Request correction of inaccurate information

  • Deletion: Request deletion of your data

  • Opt-Out: Withdraw consent for marketing communications

To exercise your rights, contact us at:
support@takearc5.com

We may request verification of your identity before processing requests.

Data Security

We implement reasonable safeguards designed to protect your personal information. However, no system can guarantee absolute security, and you use our Services at your own risk.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will delete it.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this Policy

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

Retention periods depend on the nature and sensitivity of the data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of our Services after changes are posted constitutes acceptance of those changes.

Contact Information

If you have questions or requests regarding this Privacy Policy, please contact us:

ARC5
1270 East 8600 South Suite 12
Sandy, Utah 84094
United States

Email: support@takearc5.com