Refund policy
Return & Refund Policy
At ARC5, we want you to feel confident in every purchase. If something isn’t right, we’re here to help.
Returns
We offer a 30-day return window, meaning you can request a return within 30 days of receiving your order.
To qualify for a return:
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The item must be unused and in the same condition as received
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It must include original packaging and any tags (if applicable)
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You must provide proof of purchase (such as an order confirmation or receipt)
How to Start a Return
To initiate a return, please contact us at:
Once your request is reviewed and approved:
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You will receive instructions on how to return your item
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Customers are responsible for purchasing the return shipping label unless the return is due to our error
Please note:
Items returned without prior authorization will not be accepted.
If you have any questions, feel free to reach out to us anytime at the email above.
Damaged or Incorrect Items
Please check your order as soon as it arrives. If your item is:
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Damaged
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Defective
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Incorrect
Contact us within 7 days of delivery, and we will resolve the issue promptly with a replacement or refund.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishable goods (if applicable)
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Customized or personalized items
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Personal care products once opened
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Hazardous materials, flammable liquids, or gases
Additionally, we do not accept returns on:
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Sale items
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Gift cards
If you're unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
We currently do not process direct exchanges.
The quickest way to get a different item is to:
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Return your original item (if eligible)
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Place a new order separately
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.
To be eligible:
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Items must be unused, in original condition, and in original packaging
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Proof of purchase is required
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:
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Your refund will be issued to your original payment method
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Processing typically takes 5–10 business days
Please note that banks or credit card providers may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Information
ARC5
1270 East 8600 South, Suite 12
Sandy, Utah 84094
Email: support@takearc5.com