Shipping policy

At ARC5, we are committed to delivering your order as quickly and efficiently as possible. Please review the details below to understand how our shipping process works.

Order Processing Time

All orders are processed within 2–4 business days after purchase.
Once your order has been prepared and dispatched, you will receive a confirmation email with tracking information.

Please note that processing times may be slightly extended during:

  • High-demand periods

  • Holidays or promotional events

  • Unexpected supply or production delays

Shipping Timeframes

Estimated delivery time is 7–15 business days after your order has been shipped.

In some cases, delivery may take up to 21 days depending on:

  • Your location

  • Carrier availability

  • Customs processing (for international orders)

We always aim to deliver your order as quickly as possible, but some delays may occur that are outside of our control.

Shipping Carriers

We work with reliable shipping partners to ensure safe and timely delivery. Depending on your location, your order may be shipped via:

  • DHL eCommerce

  • USPS (United States Postal Service)

  • ePacket or other local carriers

The shipping method is selected based on the fastest and most efficient option available for your region.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment at any time.

If you do not receive tracking details within a few days of placing your order, please contact us for assistance.

Shipping Delays

While we strive to meet all estimated delivery timelines, delays may occur due to:

  • Customs inspections

  • Postal service disruptions

  • Weather conditions

  • High shipping volume

ARC5 is not responsible for delays caused by third-party carriers or external factors, but we will always do our best to assist you in tracking and resolving any issues.

Incorrect Address

Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, contact us immediately at support@takearc5.com, and we will do our best to update it before shipment.

Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it:

  • Please check with neighbors or your local post office

  • Contact the shipping carrier directly

If you still need assistance, feel free to reach out to us and we will help investigate the issue.

Contact Information

If you have any questions regarding shipping, please contact us:

Email: support@takearc5.com
Address:
ARC5
1270 East 8600 South, Suite 12
Sandy, Utah 84094
United States